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Cookies Policy

Cookie Policy

This Cookies Policy explains how Brewhouse & Kitchen (Brewhouse and Kitchen Ltd and its associated companies) uses cookies and similar tracking technologies on our website. Please read this alongside our Privacy Policy.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device and store information about your preferences or actions over time. Cookies are widely used to make websites function correctly and to provide useful information to site owners.

Cookies can be session cookies, which expire automatically when you close your browser, or persistent cookies, which remain on your device until they reach their expiry date or you delete them manually.

How We Use Cookies

We use cookies to:

  • Ensure our website functions correctly and securely
  • Remember your cookie consent preferences
  • Understand how visitors use our site so we can improve it
  • Deliver relevant advertising and measure its effectiveness
  • Enable integrations with third-party tools such as our booking system and social media platforms

Types of Cookies We Use

Essential Cookies

These cookies are strictly necessary for the website to function. They cannot be switched off as they are required to enable core features such as security, network management and remembering your privacy preferences. No personal information is stored in these cookies beyond what is needed for the website to operate.

Analytics & Performance Cookies

These cookies allow us to count visits and understand how visitors interact with our website. All information is collected in aggregate and anonymous form. They help us identify which pages are most useful and where we can make improvements.

Marketing & Targeting Cookies

These cookies are set by our advertising partners and may be used to build a profile of your interests and show you relevant ads on other websites. They do not store directly personal information but identify your browser and device. If you do not allow these cookies, you will see less targeted advertising.

Functional Cookies

These cookies enable enhanced functionality and personalisation — for example, remembering preferences or enabling integrations with third-party services such as our booking platform.

Cookies We Use

The table below lists the cookies in use on our website.

ProviderCookie Name(s)PurposeTypeDurationBrewhouse & KitchenCookieControlStores your cookie consent preferences so you are not asked on every visitEssentialSessionGoogle Analytics_ga, _gat, _gidCollects anonymised data about how visitors use our website to help us improve itAnalyticsUp to 2 yearsGoogle Ads1P_JAR, AIDUsed for ad targeting and measuring the performance of advertising campaignsMarketingVariesMeta (Facebook)datr, lu, _fbp, frUsed to deliver and measure the effectiveness of advertising on Facebook and InstagramMarketingUp to 2 yearsActeol / Atreemo (Access Group)AtreemoUniqueID_cookie, AtreemoCookiesToken_cookieIdentifies pages visited to enable personalised marketing messagingMarketing / FunctionalVaries

Managing Your Cookie Preferences

When you first visit our website, you will be presented with a cookie banner asking for your consent for non-essential cookies. You can update your preferences at any time via the cookie settings link in the footer of our website.

You can also manage cookies directly through your browser settings. Most browsers allow you to:

  • View and delete individual cookies
  • Block third-party cookies
  • Block cookies from specific websites
  • Block all cookies
  • Delete all cookies automatically when you close your browser

Please be aware that restricting or disabling cookies may affect the functionality of our website. For guidance on managing cookies in your browser, visit allaboutcookies.org.

Third-Party Cookies

Some cookies on our website are placed by third-party providers over which we have no direct control. We recommend reviewing their privacy policies for more information:

Changes to This Policy

We may update this Cookies Policy from time to time, particularly as we add or remove third-party tools on our website. Any changes will be posted on this page. We recommend checking back periodically.

Contact Us

If you have any questions about our use of cookies, please contact us at: enquiries@brewhouseandkitchen.com

Last updated: 4th June 2026

Privacy Policy

Privacy Policy

Brewhouse and Kitchen Ltd, together with Hot Copper Pub Company Ltd, Knott End Pub Company Ltd and Warm Hearth Ltd (collectively "Brewhouse & Kitchen", "we", "us", "our") is committed to protecting your privacy and handling your personal data responsibly. We are registered with the Information Commissioner's Office (ICO).

This policy explains what personal information we collect, how we use it, and your rights in relation to it. Please read it alongside our Cookies Policy.

We may update this policy from time to time. Any changes will be posted on this page. Please check back periodically to ensure you are happy with any updates.

Who We Are

Brewhouse & Kitchen is a group of brewpubs and hospitality venues operated by Brewhouse and Kitchen Ltd and its associated companies. Our registered address is:

Brewhouse and Kitchen Ltd

Office Above The Brewpub

2a Corsica Street

London

N5 1JJ

For data protection queries, please contact us at: enquiries@brewhouseandkitchen.com

What Information We Collect

We may collect and process the following categories of personal data:

  • Name, job title and contact details, including email address, postal address and telephone number
  • Demographic information such as postcode, preferences and interests
  • Booking, reservation and event information
  • Purchase history and financial transaction records where you have purchased through our online portals or via our partners
  • Device and usage information when you access our digital services, apps or in-venue WiFi
  • Information you provide when contacting us by phone, email or in writing, including voicemail recordings
  • Responses to customer surveys, reviews and feedback
  • CCTV footage captured in and around our venues
  • Any information required in connection with applicable statutory obligations

How We Use Your Information

We use the personal data we collect for the following purposes:

  • To manage and fulfil reservations, bookings and event tickets
  • To communicate with you in response to enquiries, bookings or feedback
  • To administer and improve our products, services and digital platforms
  • To send you promotional and marketing communications where you have consented, or where we have a legitimate interest in doing so — you can opt out at any time
  • To conduct market research and analyse how our website and services are used
  • To comply with our legal and regulatory obligations
  • To maintain the safety and security of our staff, guests and venues, including via CCTV
  • To provide and manage our WiFi and other digital services
  • To maintain internal records and improve our business operations

All marketing communications include an unsubscribe option. You may also contact us directly at any time to opt out of marketing.

Legal Basis for Processing

We process your personal data on one or more of the following legal bases:

  • Contract: Where processing is necessary to fulfil a booking or other contractual obligation with you
  • Legitimate interests: Where we have a genuine business reason to process your data and that interest is not overridden by your rights and freedoms
  • Consent: Where you have given us clear, informed consent — for example, to receive marketing emails or to accept non-essential cookies
  • Legal obligation: Where we are required to process your data to comply with a legal or regulatory requirement

CCTV

We operate CCTV systems in and around our venues to help maintain a safe environment for guests and staff, and to deter and detect crime and disorder. CCTV footage may be shared with the police, security organisations or other statutory bodies where required, including in connection with our licensing obligations.

WiFi and Digital Applications

If you use our in-venue WiFi or any of our digital applications, we may collect data relating to your device, data volume, websites or applications accessed, and usage by access time, frequency and location. This information is used to provide you with access to the service and, where you have given consent, may be used for marketing or other clearly stated purposes. You can prevent location data from being shared by adjusting your device settings.

How Long We Keep Your Information

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected. When determining the appropriate retention period, we consider the nature of the data, the reason it was collected, and any legal obligations that apply. When data is no longer required, it is securely deleted or anonymised.

How We Share Your Information

We do not sell your personal data. We may share your information with trusted third-party providers who assist us in delivering our services, including:

Each provider is required to handle your data in accordance with applicable data protection law. CCTV footage may also be shared with law enforcement or statutory organisations where required.

Cookies

We use cookies and similar tracking technologies on our website. For full details of the cookies we use and how to manage your preferences, please see our Cookies Policy.

Your Rights

Under UK data protection law, you have the following rights in relation to your personal data:

  • Right of access: You can request a copy of the personal data we hold about you
  • Right to rectification: You can ask us to correct inaccurate or incomplete data
  • Right to erasure: In certain circumstances, you can ask us to delete your personal data
  • Right to restriction: You can ask us to restrict how we process your data in certain situations
  • Right to data portability: Where processing is based on consent or contract, you can ask for your data in a structured, machine-readable format
  • Right to object: You can object to processing based on legitimate interests, including direct marketing
  • Rights related to automated decision-making: You have the right not to be subject to solely automated decisions that significantly affect you

To exercise any of these rights, or to access, amend or delete your personal information, please contact our data protection team at: enquiries@brewhouseandkitchen.com

Access requests are generally handled free of charge. We may charge a reasonable administrative fee in limited circumstances, and will respond within one month of receiving your request.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has not been handled appropriately: ico.org.uk

Security

We take the security of your personal data seriously and have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect and process. Whilst we take every reasonable precaution, no method of data transmission over the internet is entirely secure.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any external website you visit.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please get in touch:

Brewhouse and Kitchen Ltd

Office Above The Brewpub

2a Corsica Street

London

N5 1JJ

enquiries@brewhouseandkitchen.com

Last updated: 4th June 2026

Terms & Conditions

Terms & Conditions

These Terms & Conditions govern your use of the Brewhouse & Kitchen website at www.brewhouseandkitchen.com and any related services provided by Brewhouse and Kitchen Ltd and its associated companies (collectively "Brewhouse & Kitchen", "we", "us", "our").

By accessing our website, you agree to be bound by these Terms & Conditions and to comply with all applicable laws and regulations. If you do not agree, please do not use our website or services.

We reserve the right to update these Terms & Conditions at our sole discretion. Any changes will be published on this page and will take effect from the date of publication. We recommend checking this page periodically.

Use of This Website

By using this website, you agree that you will not:

  • Modify, copy, reproduce, distribute or create derivative works from any content on this website without our prior written consent
  • Remove any copyright or proprietary notices from any materials on this website
  • Transfer materials to another person or mirror them on any other server
  • Use this website in any way that disrupts or abuses our networks or any other service we provide
  • Use this website to transmit or publish any harassing, indecent, obscene, fraudulent or unlawful material
  • Use this website in violation of any applicable laws or regulations
  • Use this website to send unauthorised advertising, spam or unsolicited communications
  • Harvest, collect or gather user data without the consent of the user
  • Use this website in a way that infringes the privacy, intellectual property rights or other rights of any third party

Intellectual Property

All intellectual property in the content on this website — including text, images, logos, graphics and other materials — is owned by or licensed to Brewhouse & Kitchen and is protected by applicable copyright and trade mark law.

We grant you permission to download one copy of materials for your own personal, non-commercial use only. This constitutes a limited licence, not a transfer of title. This licence will automatically terminate if you breach any of these Terms & Conditions, and may be withdrawn by us at any time.

Disclaimer and Limitation of Liability

Our website and its contents are provided on an "as is" basis. To the fullest extent permitted by law, Brewhouse & Kitchen makes no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other third-party rights.

Brewhouse & Kitchen and its suppliers shall not be liable for any direct, indirect, incidental or consequential loss suffered or incurred by you or any third party arising from your use of, or inability to use, this website or any content on it — even if we have been advised of the possibility of such loss. This includes, without limitation, any loss of profit, revenue, goodwill, business opportunity, data or savings.

Because some jurisdictions do not permit the exclusion of certain warranties or limitation of liability for consequential damages, these limitations may not apply to you in full.

Accuracy of Information

The content on our website is provided for general information purposes only. Whilst we make every effort to keep information accurate and current, we make no representations or warranties as to the accuracy, completeness or reliability of any material on this site.

Menu items, prices, opening hours, events and promotions are subject to change without notice. Please contact your local venue directly to confirm current details before visiting.

External Links

Our website may contain links to third-party websites for your convenience. We have not reviewed all such sites and are not responsible for their content, accuracy or practices. The inclusion of any link does not constitute an endorsement by Brewhouse & Kitchen. Use of any linked site is at your own risk.

Bookings and Reservations

Table reservations and event bookings made through our website are subject to availability and confirmation. Specific booking terms — including cancellation policies, minimum spend requirements and deposit conditions — will be communicated at the point of booking. Please review these carefully before completing your reservation.

Gift Cards

The following terms apply to Brewhouse & Kitchen gift cards:

  • A gift card is not valid until it has been activated at the time of purchase
  • Gift cards may be topped up in venue or online
  • Gift cards are redeemable against food and drink purchases at participating Brewhouse & Kitchen venues across the United Kingdom
  • Gift cards cannot be exchanged for cash; no change will be given, but any remaining balance can be applied to future purchases
  • Gift cards expire 12 months from the date of purchase; any remaining balance will be forfeited upon expiry
  • Gift cards cannot be returned or refunded except in accordance with your statutory legal rights
  • Please treat your gift card as cash — it cannot be replaced if lost, stolen or damaged
  • For any enquiries relating to gift cards, please contact us

Right to Suspend or Terminate Access

We may suspend or terminate your right to use our website immediately and without notice if we consider that you are in breach of these Terms & Conditions. Termination shall not affect any rights or liabilities that have accrued prior to the date of termination.

Severance

If any provision of these Terms & Conditions is found to be unlawful, void or unenforceable, that provision will be deemed severed and will not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms & Conditions, please get in touch:

Brewhouse and Kitchen Ltd

Office Above The Brewpub

2a Corsica Street

London

N5 1JJ

enquiries@brewhouseandkitchen.com

Last updated: 4th June 2026