Privacy Policy
Brewhouse and Kitchen Ltd, together with Hot Copper Pub Company Ltd, Knott End Pub Company Ltd and Warm Hearth Ltd (collectively "Brewhouse & Kitchen", "we", "us", "our") is committed to protecting your privacy and handling your personal data responsibly. We are registered with the Information Commissioner's Office (ICO).
This policy explains what personal information we collect, how we use it, and your rights in relation to it. Please read it alongside our Cookies Policy.
We may update this policy from time to time. Any changes will be posted on this page. Please check back periodically to ensure you are happy with any updates.
Who We Are
Brewhouse & Kitchen is a group of brewpubs and hospitality venues operated by Brewhouse and Kitchen Ltd and its associated companies. Our registered address is:
Brewhouse and Kitchen Ltd
Office Above The Brewpub
2a Corsica Street
London
N5 1JJ
For data protection queries, please contact us at: enquiries@brewhouseandkitchen.com
What Information We Collect
We may collect and process the following categories of personal data:
- Name, job title and contact details, including email address, postal address and telephone number
- Demographic information such as postcode, preferences and interests
- Booking, reservation and event information
- Purchase history and financial transaction records where you have purchased through our online portals or via our partners
- Device and usage information when you access our digital services, apps or in-venue WiFi
- Information you provide when contacting us by phone, email or in writing, including voicemail recordings
- Responses to customer surveys, reviews and feedback
- CCTV footage captured in and around our venues
- Any information required in connection with applicable statutory obligations
How We Use Your Information
We use the personal data we collect for the following purposes:
- To manage and fulfil reservations, bookings and event tickets
- To communicate with you in response to enquiries, bookings or feedback
- To administer and improve our products, services and digital platforms
- To send you promotional and marketing communications where you have consented, or where we have a legitimate interest in doing so — you can opt out at any time
- To conduct market research and analyse how our website and services are used
- To comply with our legal and regulatory obligations
- To maintain the safety and security of our staff, guests and venues, including via CCTV
- To provide and manage our WiFi and other digital services
- To maintain internal records and improve our business operations
All marketing communications include an unsubscribe option. You may also contact us directly at any time to opt out of marketing.
Legal Basis for Processing
We process your personal data on one or more of the following legal bases:
- Contract: Where processing is necessary to fulfil a booking or other contractual obligation with you
- Legitimate interests: Where we have a genuine business reason to process your data and that interest is not overridden by your rights and freedoms
- Consent: Where you have given us clear, informed consent — for example, to receive marketing emails or to accept non-essential cookies
- Legal obligation: Where we are required to process your data to comply with a legal or regulatory requirement
CCTV
We operate CCTV systems in and around our venues to help maintain a safe environment for guests and staff, and to deter and detect crime and disorder. CCTV footage may be shared with the police, security organisations or other statutory bodies where required, including in connection with our licensing obligations.
WiFi and Digital Applications
If you use our in-venue WiFi or any of our digital applications, we may collect data relating to your device, data volume, websites or applications accessed, and usage by access time, frequency and location. This information is used to provide you with access to the service and, where you have given consent, may be used for marketing or other clearly stated purposes. You can prevent location data from being shared by adjusting your device settings.
How Long We Keep Your Information
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected. When determining the appropriate retention period, we consider the nature of the data, the reason it was collected, and any legal obligations that apply. When data is no longer required, it is securely deleted or anonymised.
How We Share Your Information
We do not sell your personal data. We may share your information with trusted third-party providers who assist us in delivering our services, including:
- Reservations & Bookings — Collins (collinsbookings.com)
- Ticketing — Tonic Ticketing (tonicticketing.com)
- CRM & Loyalty App — Como (como.com)
- CRM & Email Marketing — Atreemo by Access Group (theaccessgroup.com)
- Service Monitoring — Service Monitor Group (servicemonitor.co.uk)
- WiFi & Managed Services — Focus Group (focus-grp.co.uk)
- Payment Processing — Barclays Merchant Services
- Guest Communications — AirShip (airship.co.uk)
- Loyalty & Retail — Polaris Elements (polaris-elements.co.uk)
- Recruitment — Talent Funnel via e4s (e4s.co.uk)
- Productivity & Collaboration — Microsoft Online Services
- Digital Marketing — Propeller (propeller.co.uk)
Each provider is required to handle your data in accordance with applicable data protection law. CCTV footage may also be shared with law enforcement or statutory organisations where required.
Cookies
We use cookies and similar tracking technologies on our website. For full details of the cookies we use and how to manage your preferences, please see our Cookies Policy.
Your Rights
Under UK data protection law, you have the following rights in relation to your personal data:
- Right of access: You can request a copy of the personal data we hold about you
- Right to rectification: You can ask us to correct inaccurate or incomplete data
- Right to erasure: In certain circumstances, you can ask us to delete your personal data
- Right to restriction: You can ask us to restrict how we process your data in certain situations
- Right to data portability: Where processing is based on consent or contract, you can ask for your data in a structured, machine-readable format
- Right to object: You can object to processing based on legitimate interests, including direct marketing
- Rights related to automated decision-making: You have the right not to be subject to solely automated decisions that significantly affect you
To exercise any of these rights, or to access, amend or delete your personal information, please contact our data protection team at: enquiries@brewhouseandkitchen.com
Access requests are generally handled free of charge. We may charge a reasonable administrative fee in limited circumstances, and will respond within one month of receiving your request.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has not been handled appropriately: ico.org.uk
Security
We take the security of your personal data seriously and have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect and process. Whilst we take every reasonable precaution, no method of data transmission over the internet is entirely secure.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any external website you visit.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please get in touch:
Brewhouse and Kitchen Ltd
Office Above The Brewpub
2a Corsica Street
London
N5 1JJ
enquiries@brewhouseandkitchen.com
Last updated: 4th June 2026